Patients, state lawmakers key to Humana reversing its decision, Dexter says

CHARLESTON, W.Va. -- Thomas Health System's CEO said patients and state leaders "sent a message" that they would not tolerate a health-care company's plans to end coverage for scores of Medicare recipients at Thomas Memorial and Saint Francis hospitals.

Stephen P. Dexter, the CEO of Thomas Health System, officially received a letter Tuesday from Lexington, Ky.-based Humana that reversed an earlier decision to remove Thomas Memorial and Saint Francis from its network of preferred providers. The company will continue to provide Medicare Supplement plans for seniors.     

"This was a victory for West Virginia," Dexter said. "I think [Humana was] truly surprised and taken aback. They were not reading how our community comes together over an issue like this."

Humana's plans to remove the two hospitals from its network of preferred providers created a storm of controversy. Dexter was first notified of Humana's intentions in a Nov. 30 letter.

Thousands of patients were upset because their medical costs would have increased significantly under Humana's proposed termination, unless they changed hospitals and physicians.

Hundreds of patients complained to state Insurance Commissioner Michael D. Riley, West Virginia Attorney General Darrell McGraw and other elected officials, including Sens. Jay Rockefeller and Joe Manchin, both D-W.Va., and Rep. Shelley Moore Capito, R-W.Va.

"People in this state can be so proud of who is representing them," Dexter said, referring to the political leaders' efforts to get Humana to reverse its decision.

A statement from Thomas Health System said, "We are pleased with the outcome of this issue. The success was achieved because of the patients and our elected officials. They are the voice for the people of West Virginia."

Jeff Blunt, a spokesman for Humana in Cincinnati, did not return a request seeking the company's response to Dexter's comments.

Supplementary Medicare Health Insurance Virginia - News


Patients, state lawmakers key to Humana reversing its decision, Dexter says

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Supplementary Medicare Health Insurance Virginia - Bookshelf

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